MP Board · Class 10 · Social Science · Economics: Consumer RightsExplain the role of consumer organizations and the three-tier quasi-judicial machinery set up under COPRA for redressing consumer disputes.
Step-by-Step Solution
Introduction\nTo ensure justice for aggrieved consumers and promote consumer awareness, various consumer organizations and a structured grievance-redressal mechanism have been established under the Consumer Protection Act (COPRA).
Role of Consumer Organizations
- Creating Awareness: Consumer organizations, voluntary consumer associations, and NGOs organize seminars, workshops, and exhibitions to educate people about their rights and responsibilities.
- Publishing Periodicals: Many organizations publish magazines and journals carrying comparative testing results of different consumer products, helping buyers make informed choices.
- Legal Assistance: They provide legal advice, guidance, and financial support to consumers for filing complaints in consumer courts.
- Public Interest Litigation (PIL): They file PILs in courts on issues affecting public welfare, such as rising prices, environmental degradation, or hazardous products.
Three-Tier Quasi-Judicial Machinery under COPRA\nCOPRA has set up a three-tier quasi-judicial system at the district, state, and national levels for redressing consumer disputes:
- District Commission (District Level):
- Deals with consumer disputes where the value of goods and services paid as consideration does not exceed ₹1 crore.
- If a party is not satisfied with the district forum's order, they can appeal in the State Commission within 45 days.
- State Commission (State Level):
- Handles cases where the claim amount is more than ₹1 crore but does not exceed ₹10 crores.
- It also hears appeals against the orders of District Commissions.
- National Commission (National Level):
- Established by the Central Government, it handles cases where the value of goods and services exceeds ₹10 crores.
- It is the apex body in the consumer dispute redressal hierarchy and also hears appeals against the orders of State Commissions.
💡 Study Guide: This question tests core syllabus concepts from Economics: Consumer Rights. For formulas, key summaries, and mock exam reference guides, read the full Economics: Consumer Rights Revision Notes.